Disclaimer
Last updated: 28 October 2026
The information on the PALIZA website is provided in good faith for general information. We work hard to keep it accurate and up to date, but we can't guarantee that every detail is always complete or error-free.
Product descriptions
We aim to describe every product accurately. If a product is listed with a wrong price or wrong information, we will contact you before dispatch, and you can choose to continue or cancel for a full refund, as set out in our Terms of Service.
Colours, materials and appearance
Colours, finishes and textures can look slightly different in person than on screen, because of photography, lighting and your device's display settings. Suede is a natural material, so its texture and shade can vary slightly from pair to pair. Reflective details are most visible in direct light, such as headlights or a camera flash.
Size and fit
Our trainers are unisex and sized in EU sizes. The size guide on each product page shows UK and US conversions and foot length in centimetres, and is a general guide: fit can vary slightly between styles and foot shapes. Sole height and other measurements are approximate. If you're unsure, email us before ordering and we'll help you choose.
Care instructions
Care advice on our website is general guidance. For most of our trainers, brush suede with a soft dry brush, spot-clean mesh with a damp cloth, and don't machine wash. A suede protector spray helps keep them looking new. Always follow any care instructions supplied with your pair.
Reviews
Customer reviews reflect the personal experience of the customers who wrote them.
External links
Our website may link to other websites. We don't control them and aren't responsible for their content.
Your statutory rights
Nothing in this disclaimer affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.
Changes
We may update this disclaimer from time to time. The latest version is always on this page.
Contact
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
- Email: support@paliza.com
- Phone: +44 20 7998 3766
- Address: 10 Downing Street, London SW1A 2AA, United Kingdom